GCX-SCR試験の準備方法｜便利なGCX-SCR試験対策試験｜検証するGenesys Cloud CX: Scripting Certification日本語受験教科書

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Genesys GCX-SCR 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
トピック 2	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
トピック 3	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
トピック 4	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
トピック 5	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

Genesys Cloud CX: Scripting Certification 認定 GCX-SCR 試験問題 (Q20-Q25):

質問 # 20
What are the key components and functionalities of scripts used to present information to agents? (Choose four.)

A. Graphics
B. Text
C. Visual controls
D. Editor
E. Navigational Aids
F. Reports

正解：A、B、C、E

解説：
The key components and functionalities of scripts used to present information to agents in Genesys Cloud CX include:
* Visual controls: These are interactive elements like buttons, dropdowns, and checkboxes that agents can use to interact with the script.
* Text: Text components are used to display information, instructions, or data to the agents within the script.
* Navigational Aids: These help agents move through the script logically, guiding them from one section or page to another.
* Graphics: Graphics can be used to enhance the visual presentation of the script, making it more engaging and easier to follow.
These components are integral to designing effective scripts that aid agents in their tasks by providing the necessary tools and information in a user-friendly format.
References:
* Genesys Cloud CX Script Components Documentation.

質問 # 21
Which components are bound together to add a scheduled callback option to your script?

A. Text and Button
B. Date/Time Input and Button
C. Date/Time and Input
D. Contact List form and Button

正解：B

解説：
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
* Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
* Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
References:
* Genesys Cloud CX Scripting Components Documentation.

質問 # 22
Which of the following correctly shows how an outbound contact's first name displays in a preview mode?

A. Hello [Outbound.EirstName]
B. Hello (Outbound.RrstName
C. Hello {{Outbound.OrstName}}
D. Hello {Outbound.EirstName>

正解：C

解説：
The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.

質問 # 23
You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

A. Tell John to be patient and wait for the email to arrive.
B. Submit a ticket to Genesys Cloud CX support.
C. Resend the invite.
D. Add John to Genesys Cloud CX again so that a new invitation will be generated.

正解：C

解説：
When a new user in Genesys Cloud CX, such as John Camper, does not receive the invitation email, the best course of action is to resend the invite. This option allows you to send the invitation email again without needing to create a new user or escalate the issue unnecessarily. Resending the invite is a straightforward process that can be performed directly from the Genesys Cloud CX admin interface. It ensures that John will receive the necessary instructions to activate his account and access Genesys Cloud CX features.
This action avoids duplication of users and unnecessary delays, providing a quick resolution to the issue.

質問 # 24
You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.
1) Associate a contact list with the script.
2) Create a Script.
3) Invoke the "Outbound Create Contact" action with appropriate variables.
4) Enable Outbound features.

A. 2,4,3,1
B. 2,4,1,3
C. 1,2,3,4
D. 2,3,4,1

正解：B

解説：
To configure a script that allows agents to create a contact in the contact list in Genesys Cloud CX, the following sequence should be followed:
* Create a Script: Start by creating a new script that will serve as the framework for the agent's interaction.
* Enable Outbound features: Before the script can interact with outbound services, outbound features must be enabled in the script settings.
* Associate a contact list with the script: The script needs to be associated with a specific contact list to ensure that contacts can be added directly to the correct list.
* Invoke the "Outbound Create Contact" action with appropriate variables: Finally, add the
"Outbound Create Contact" action to the script and configure it with the appropriate variables to capture the necessary contact details from the agent.
This order ensures that the script is correctly set up to interact with the contact list and allows agents to add new contacts as needed.
References:
* Genesys Cloud CX Scripting Documentation.

質問 # 25
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